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Company History:
To put it simply, we are a customer service company that happens to sell office solutions. In 1995, we started as a Xerox agency called Midwest Document Systems Inc. As we started to expand into other solutions beyond Xerox, we wanted to change our name to reflect all the technology solutions we offered. Just a few years later, Solutions Management Group was born.
Since our beginning, we have been delivering complete office solutions to our clients backed by the highest quality technology vendors in the industry. We partner with companies such as Ricoh, Xerox, Extron, HP, Dell, Lenovo, DocuWare, Print Audit, Papercut and Rouse Consulting.
While we are a locally owned company headquartered in Davenport, Iowa, we have been recognized as a leader by global organizations. Through organic growth, we now manage print devices in 35 states and offer life cycle management for technology and workflow automation. Our unparalleled office solutions and service is trusted by clients across various industries including healthcare, retail, insurance, financial services, hospitality, government, automotive, manufacturing, agriculture, and education. We help our clients discover the best practices to approach their problems.
We believe that each employee contributes to Solutions Management Group’s growth and success. We hope you will take pride in being a member of our team.
Job Purpose
The Customer Support Technician provides direct support of computers, peripheral equipment, software, and converged educational technology through the Customer Support Services Team (CSS) at Iowa Lakes Community College. This includes all equipment from the network’s edge to the end user and encompasses a wide range of computer and audio/visual peripherals including, but not limited to, projectors, displays, document cameras, audio amplification, and similar equipment. The position provides operational support and incident resolution for both individual components and systems and works closely with end-users to solve both technical and operational problems.
The Customer Support Technician will document solutions and work closely with the Customer Services Support Team, the Service Desk, and the System Administrators to efficiently resolve issues.
Primary Job Responsibilities
Qualifications
Preferred Education/Experience
Benefits
* Health, Dental, and Vision insurance
*Paid STD/LTD Insurance for employee
*Life Insurance $10,000.00 policy paid for employee
*Section 125 Flex Spending Account
* 401(K) Retirement Plan
* Vacation Pay
* Paid Time Off
*Holiday Pay
*Employee Assistance Program
Solutions Management Group is an Equal Opportunity Employer
Full Time
Business Services
$36k-46k (estimate)
04/17/2024
06/15/2024
solutionsmgmt.net
Tampa, FL
<25
Business Services
The job skills required for Customer Support Technician include Customer Service, Installation, Customer Support, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Technician positions, which can be used as a reference in future career path planning. As a Customer Support Technician, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Technician. You can explore the career advancement for a Customer Support Technician below and select your interested title to get hiring information.